Q. Is your work guaranteed? A. Yes. If you are not satisfied with our work, please
return the print within 30 days and we will refund you in full.
Q. Do you work with colour photographs? A. Yes. We can correct colour photos, black
and white, sepia etc. and can convert any of these to any other type.
Q. Will my original picture be safe? A. Yes. Your picture will be scanned using a
professional quality machine, and the result stored on CD-ROM. Once scanned your
original is kept safe pending return.
Q. Do you only work with prints? A. No. We can work with any type of two-dimensional
original; print (any size), negative & slide (up to A4 size).
Q. Can you enlarge a small picture, or part of a picture? A. Yes, but extreme enlargements
can reveal faults and defects that do not show on the original. Also there may be
some loss of sharpness. We will contact you if the enlargement is likely to make
the picture unacceptably fuzzy or unattractive.
Q. What sizes can you print? A. Any size up to 20 x 16 inches or banner size, i.e.
school panoramas. Our price list shows the standard sizes. Please check first for
the cost of unusual sizes.
Q. Can you make a fuzzy picture sharp? A. A little sharpening is possible on some
pictures. However we cannot correct pictures that are basically out of focus.
Q. Can you replace missing parts of a picture? A. Yes. If the missing part is an extension
of the rest of the picture (such as grass, or a wall) we can probably do so from
the original. Complex areas may be replaced by using another photograph where the
missing detail can be seen.
Q. Can you combine pictures or subjects? A. Yes. Send all the pictures you want combined
together with clear instructions about what elements are to be combined on the new
picture. We will contact you to confirm that we understand your requirements and
quote you a price.
Q. Can I send a scan I have made myself? A. Yes. However the end result depends a
lot on the quality of the original scan. Contact us before sending any file but usually
the larger the file, the better the result. Click here for notes on scan resolution.
Q. Is there a choice of paper finishes? A. Yes. You can choose gloss or matt finishes;
gloss is the default. Please specify when ordering. If required, all (except very
large) prints can be mounted on studio quality mountboard (for a nominal charge).
Q. Can I have reprints? A. Yes. Your restored picture is stored on CD-ROM so extra
prints can be ordered at any time.
Q. How do you work out what to charge? A. The prices are based on our experience of
how long a restoration takes. If you want a picture restored, and then digitally
hand-tinted, it will take much longer than just performing the restoration, and the
cost will be higher.
Q. How long before I get my restored pictures? A. We can usually return restored pictures
within 10 days. If this is not possible due to volume of work we will let you know.
Q. Will my pictures last? A. Yes, we print on Epson archival grade photographic paper
with a fade resistance rated at 150 years.